Our Services
The Practice Facilitation Team offers a range of support to meet your individual practice needs and will work in partnership with you and your practice to support quality improvement activities you have identified.
Our Practice Facilitators support primary health care practice staff, including:
- General Practitioners
- Practice Managers
- Primary Care Nurses; and
- Administrative/Reception Staff
About Practice Connect
Practice Connect Help Desk
Practice Connect and our Practice Facilitation Help Desk are your one-stop-shop for your practice management queries. Our experienced Practice Facilitation Team are available to support you Monday to Friday, 9:00 am to 4:30 pm via the Help Desk. The team may be able to answer your question over the phone or email; suggest resources in our Resource Library; or can arrange a face-to-face visit from one of the team for more extensive support.
Practice Facilitation Visits
When visiting your practice, the Practice Facilitation Team is available to provide tailored support on the following:
- Accreditation preparation
- Medicare Benefits Schedule
- Immunisation initiatives
- Cancer Screening initiatives
- Digital Health, My Health Record, ePrescribing, GoShare, Remote Patient Monitoring
- Set-up of HealthPathways, including login details
- Data extraction for Quality Improvement, including accessing PHN Exchange for PIPQI reports (login and training)
- Continuous Quality Improvement – Plan, Do, Study Act cycles
- Staff training and education
- Up-to-date information relevant to general practice
Practice Connect Tool Kit and Resources
These comprehensive resources enable general practices to run a sustainable, viable and successful business. You will find:
- Fact sheets
- User guides
- Checklists
- Business plans
- Quality Improvement activities
- A suite of other resources to assist your day-to-day operations
Topics covered include but aren’t limited to:
- General Practice Accreditation
- PIP QI and Quality Improvement Measures
- Medicare Benefits Schedule
- Digital Health and HealthPathways
- Government Incentives and Initiatives
Send us an email
Workforce Development
Workforce Development team may be able to assist you with your CPD query, or if you have a workforce education suggestion email the team via this form.
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Your Practice Facilitation Team
Stephanie Pridan
Practice Facilitator
Monday - Friday
stephanie.pridan@westvicphn.com.au
t: 03 5222 0812
Anne O’Callaghan
Practice Facilitator
Monday – Wednesday
e: anne.ocallaghan@westvicphn.com.au
t: 03 5222 0876
Stephanie Yee
Practice Facilitator
Tuesday, Thursday - Friday
e: stephanie.yee@westvicphn.com.au
t: 03 5564 5820
Majella Ballantine
Practice Facilitator
Monday - Thursday
e: majella.ballantine@westvicphn.com.au
t: 03 4310 5112
Sarah Hole
Practice Facilitator. Doctors in Secondary School Project Administrator
Tuesday – Friday
e: sarah.hole@westvicphn.com.au
t: 03 5222 0830
Kimberly Hutton
Monday - Friday
Primary Care in Schools Lead
e: kimberly.hutton@westvicphn.com.au
t: 03 43105103