Our Services
Our team of Primary Care Engagement Officers offer a range of support to meet your individual practice needs and will work in partnership with you and your practice to support quality improvement activities you have identified.
Our Primary Care Engagement Officers support primary health care practice staff, including:
- General Practitioners
- Practice Managers
- Primary Care Nurses; and
- Administrative/Reception Staff
About Practice Connect
Practice Connect Help Desk
Practice Connect and our Primary Care Engagement Officer Help Desk are your one-stop-shop for your practice management queries. Our experienced team of Primary Care Engagement Officers are available to support you Monday to Friday, 9:00 am to 4:30 pm via the Help Desk. The team may be able to answer your question over the phone or email; suggest resources in our Resource Library; or can arrange a face-to-face visit from one of the team for more extensive support.
Primary Care Engagement Officer Visits
When visiting your practice, the team of primary Care Engagement Officers are available to provide tailored support on the following:
- Accreditation preparation
- Medicare Benefits Schedule
- Immunisation initiatives
- Cancer Screening initiatives
- Digital Health, My Health Record, ePrescribing, GoShare, Remote Patient Monitoring
- Set-up of HealthPathways, including login details
- Data extraction for Quality Improvement
- Continuous Quality Improvement – Plan, Do, Study Act (PDSA) cycles
- Staff training and education
- Up-to-date information relevant to general practice
Practice Connect Tool Kit and Resources
These comprehensive resources enable general practices to run a sustainable, viable and successful business. You will find:
- Fact sheets
- User guides
- Checklists
- Business plans
- Quality Improvement activities
- A suite of other resources to assist your day-to-day operations
Topics covered include but aren’t limited to:
- General Practice Accreditation
- PIP QI and Quality Improvement Measures
- Medicare Benefits Schedule
- Digital Health and HealthPathways
- Government Incentives and Initiatives
Primary Care Engagement Officers
Stephanie Yee
Senior Primary Care Engagement Officer
Tuesday, Thursday - Friday
e: stephanie.yee@westvicphn.com.au
t: 03 5564 5820
Majella Ballantine
Primary Care Engagement Officer
Monday - Thursday
e: majella.ballantine@westvicphn.com.au
t: 03 4310 5112
Cathryn Mackiewicz
Primary Care Engagement Officer
Monday – Friday
e: cathryn.mackiewicz@westvicphn.com.au
t: 03 5304 5642
Kimberly Hutton
Primary Care Engagement Lead
Monday - Friday
e: kimberly.hutton@westvicphn.com.au
t: 03 4310 5103
Jemma Missbach
Primary Care Engagement Officer (DiSS)
Monday - Thursday
e: jemma.missbach@westvicphn.com.au
t: 1300 176 272
Mandy Brown
Allied Health Engagement Lead
Monday - Friday
e: mandy.brown@westvicphn.com.au
t: 03 5222 0851
Sharon Elves
Primary Care Engagement Officer
Monday - Friday
e: sharon.elves@westvicphn.com.au
t: 03 5222 0848