About Practice Connect

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Our Services

The Practice Facilitation Team offers a range of support to meet your individual practice needs and will work in partnership with you and your practice to support quality improvement activities you have identified.

Our Practice Facilitators support primary health care practice staff, including:

  • General Practitioners
  • Practice Managers
  • Primary Care Nurses; and
  • Administrative/Reception Staff

Practice Connect Help Desk

Practice Connect and our Practice Facilitation Help Desk are your one-stop-shop for your practice management queries. Our experienced Practice Facilitation Team are available to support you Monday to Friday, 9:00 am to 4:30 pm via the Help Desk. The team may be able to answer your question over the phone or email; suggest resources in our Resource Library; or can arrange a face-to-face visit from one of the team for more extensive support.

Practice Facilitation Visits

When visiting your practice, the Practice Facilitation Team is available to provide tailored support on the following:

  • Accreditation preparation
  • Medicare Benefits Schedule
  • Immunisation initiatives
  • Cancer Screening initiatives
  • Digital Health, My Health Record, ePrescribing, GoShare, Remote Patient Monitoring
  • Set-up of HealthPathways, including login details
  • Data extraction for Quality Improvement, including accessing PHN Exchange for PIPQI reports (login and training)
  • Continuous Quality Improvement – Plan, Do, Study Act cycles
  • Staff training and education
  • Up-to-date information relevant to general practice

Practice Connect Tool Kit and Resources

These comprehensive resources enable general practices to run a sustainable, viable and successful business. You will find:

  • Fact sheets
  • User guides
  • Checklists
  • Business plans
  • Quality Improvement activities
  • A suite of other resources to assist your day-to-day operations

Topics covered include but aren’t limited to:

  • General Practice Accreditation
  • PIP QI and Quality Improvement Measures
  • Medicare Benefits Schedule
  • Digital Health and HealthPathways
  • Government Incentives and Initiatives

General practice support

Email: QI@westvicphn.com.au 

Phone: 1300 176 271

Send us an email

Workforce Development

Workforce Development team may be able to assist you with your CPD query, or if you have a workforce education suggestion email the team via this form.

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Your Practice Facilitation Team


Sarah Hole

Doctors in Secondary School Project Administrator
Tuesday – Wednesday 

Practice Facilitator
Thursday – Friday 

e: sarah.hole@westvicphn.com.au

t: 03 5222 0830

Anne O'Callghan

Anne O’Callaghan

Practice Facilitator
Monday – Wednesday 

e: anne.ocallaghan@westvicphn.com.au 

t: 03 5222 0876


Ingrid Dwyer

Practice Facilitator
Monday - Thursday

e: ingrid.dwyer@westvicphn.com.au

t: 03 5222 0874

Sharon Elves

Sharon Elves

Practice Facilitator
Monday - Friday

e: sharon.elves@westvicphn.com.au

t: 03 5222 0848


Kimberly Hutton

Monday - Friday

Primary Care in Schools Lead

e: kimberly.hutton@westvicphn.com.au

t: 03 43105103



Majella Ballantine

Practice Facilitator
Monday - Thursday

e: majella.ballantine@westvicphn.com.au

t: 03 4310 5112 


Stephanie Yee

Practice Facilitator
Tuesday, Thursday - Friday

e: stephanie.yee@westvicphn.com.au

t: 03 5564 5820


Stephanie Pridan

Practice Facilitator
Monday - Friday

e: stephanie.pridan@westvicphn.com.au

t: 03 5222 0812


Jill Reid

Practice Facilitator
Tuesday - Thursday

e: jillreid@westvicphn.com.au

t: 03 5564 5804