Business Management

• Essential Elements To Run an Efficient Medical Practice
• Scale My Clinic - current and aspiring General Practice Owners with tools & knowledge for improved business performance.
• How Google reviews affect your practice reputation
• Understanding Your Employment Foundations in Private Practice
• Business Planning for a Financially Healthy Medical Practice

Recruitment

• Staff Recruitment & Retention for Medical Practices

Publications & Pages

• Avant: 5 ways to improve how you manage difficult patient situations

eLearning

• Think GP
• Avant Learning Centre
• RACGP: Safer Opioid Prescribing training for GPs

General

• Avant Learning Centre
• KPIs you should be tracking in your practice
• Business success in a post Covid-19 Environment
• Website must haves - how to create your strongest business asset

Recruitment

• Staff recruitment/retention for medical practices

Finance

General Practice Financing – APNA Members Free

Practice Incentive Programs

• Understanding the Practice Incentives Program (PIPs)

Privacy, Confidentiality & Data Security

• Privacy at the Front Desk, Cyber Security, Social Media and Data Breach
• Cybersecurity in General Practice
• The importance of a privacy policy & website T&Cs

Orientation

• An Orientation for Nurses new to General Practice – APNA Members Free
• General Practice Nurse Orientation

Triage

• An Introduction to Telephone Triage – APNA Members Free

Nurse Led Clinics

• Nurse Clinic Building Blocks – Explaining the essential elements of a nurse led clinic
• Nurse Clinics – Business modelling and team engagement

Communication

• HotDoc Webinar: Managing Patient Aggression in your Practice (9 March 2022)
• HotDoc Webinar: How to Make Difficult Patient Conversations Easier (1 February 2023)
• Avant: 5 ways to improve how you manage difficult patient situations
• NSW Health: How can I de-escalate a situation when someone is angry or agitated?
• Ausmed: Communication Skills
• Ausmed: Communicating Effectively with People with Disability
• Ausmed: Communicating with Someone Who Has Dementia
• Ausmed: Record Keeping and Documentation

Teamwork

• HotDoc Webinar: Team Collaboration in General Practice: Culture & Leadership (31 October 2024)

Privacy, Confidentiality & Data Security

• Learn Cyber Security
• HotDoc Webinar: The Importance of a Privacy Policy & Website T’s & C’s for Medical Practices (19 August 2020)
• WVPHN LEARN YouTube: Privacy at the Front Desk, Cyber Security, Social Media and Data Breach (4 November 2021)
• Practice Nurse Central: Privacy & Confidentiality: A Guide for General Practice
• Ausmed: Keeping Secrets: The Healthcare Worker’s Duty of Confidentiality
• Privacy and confidentiality training. Mandatory Data Breach Notification. Free online training. Self-recorded EA CPD activity. - General Practice Training

Podcasts

• APNA: Nursing Australia podcast
• Medicubes

General

• The Reception Role in General Practice 

Accreditation

• WVPHN LEARN YouTube: Accreditation is Not a Dirty Word (14 May 2025)

Triage

• Triage in General Practice Settings - What guides decision making
• WVPHN LEARN YouTube: Triage Training (29 May 2025)
• Triage for Reception staff - Practice Connect

Communication

• Customer Service & Harnessing the Power of Meaningful Patient Feedback
• HotDoc Webinar: Managing Patient Aggression in your Practice (9 March 2022)
• HotDoc Webinar: How to Make Difficult Patient Conversations Easier (1 February 2023)
• Avant: 5 ways to improve how you manage difficult patient situations
• NSW Health: How can I de-escalate a situation when someone is angry or agitated?
• Ausmed: Communication Skills
• Ausmed: Communicating Effectively with People with Disability
• Ausmed: Communicating with Someone Who Has Dementia

Teamwork

• HotDoc Webinar: Team Collaboration in General Practice: Culture & Leadership (31 October 2024)

Privacy, Confidentiality & Data Security

• Learn Cyber Security
• HotDoc Webinar: The Importance of a Privacy Policy & Website T’s & C’s for Medical Practices (19 August 2020)
• WVPHN LEARN YouTube: Privacy at the Front Desk, Cyber Security, Social Media and Data Breach (4 November 2021)
• Practice Nurse Central: Privacy & Confidentiality: A Guide for General Practice
• Ausmed: Keeping Secrets: The Healthcare Worker’s Duty of Confidentiality
• Privacy and confidentiality training. Mandatory Data Breach Notification. Free online training. Self-recorded EA CPD activity. - General Practice Training
• Privacy and confidentiality: Receptionist in General Practice Online Course Australia | Care Learning Australia
• Courses Privacy and confidentiality. Receptionist in General Practice. - Courses
• RACGP - Privacy and managing health information in general practice

Interpreter Services

• Working with Interpreters
• Translating and Interpreter Service (TIS National)

Infection Prevention & Control

• Infection Control  - Update for the General Practice team 

Cold Chain Management

• Cold Chain Monitoring and Safe Vaccine management

Podcasts

• Reception Insider

Pages & Publications

• WVPHN: Indigenous Health Care
• WVPHN: Asking the Question

Webinars & Videos

• Bairnsdale Regional Health Service (BRHS): Asking the Question of Origin
• Recording Aboriginal and or Torres Strait Islander Status  - Part 1 
• Recording Aboriginal and Torres Strait Islander Status Segment 2 of 3
• Recording Aboriginal and Torres Strait Islander Status segment 3 of 3

eLearning

• Indigenous Allied Health Australia (IAHI): Culturally Responsive Training Program 
• Victorian Aboriginal Community Controlled Health Organisation (VACCHO): Cultural Safety Training
• Australian Indigenous Doctors’ Association (AIDA): Cultural Awareness – Online Training
• The Royal Australian College of General Practitioners (RACGP): Cultural awareness and cultural safety training
• Australian Indigenous HealthInfoNet: Courses

Resources

• Aboriginal and Torres Strait Islander - GPMHSC

Websites

• Advanced Care Planning Australia
• MyValues

Webinars

• WVPHN LEARN YouTube: MBS Billing and Advance Care Planning (19 August 2025)
• WVPHN LEARN YouTube: Introduction to Advance Care Planning for Health Professionals (14 March 2025)
• WVPHN LEARN YouTube: Advance Care Planning for Health Professionals (30 October 2024)

eLearning

• Advanced Care Planning Australia: Advance Care Planning

Resources

• Australian Government, Department of Health Disability and Aging: About My Aged Care
• My Aged Care
• My Aged Care: For health professionals

Webinars

• WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 1 (30 July 2024)
• WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 2 (13 August 2024)
• WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 3 (10 September 2024)
• WVPHN LEARN YouTube: Navigating MyMedicare and the General Practice Aged Care Incentive (17 June 2025)

eLearning

• YouthAOD Learning Hub 
• Emerging Minds Learning: Alcohol and other drugs (AOD)

Webinars

• WVPHN LEARN YouTube: Reducing Alcohol-Related Harm in General Practice (16 April 2024)

eLearning

• Asthma Fundamentals for Primary Care Nurses – APNA Members Free
• Asthma Australia | ThinkGP
• Search CPD/CE Online (for Health Professionals) | Ausmed
• How-to videos - National Asthma Council Australia

Webinars

• WVPHN LEARN YouTube: What's new in Spirometry - the new ATS ERS Guidelines + COVID Resources (27 October 2021)

Resources

• Category - Charts - National Asthma Council Australia
• Category - Health Professionals - National Asthma Council Australia

National Cancer Screening Programs

• Home | National Cancer Screening Register
• National Bowel Cancer Screening Program
• National Cervical Screening Program
• National Lung Cancer Screening Program
• NCSR: Healthcare Provider Portal

State Cancer Screening Program (VIC)

• BreastScreen Australia Program
• BreastScreen Victoria

Cancer and Cancer Screening eLearning

• National Cervical Screening Program
• Breast Cancer Screening
• Breast, Bowel and Cervical Cancer Screening: Clinical Education Module

eLearning

• Cardiovascular Disease Risk – Assessment and Management (free for APNA members)

Tools

• Aus CVD Risk Calculator

Resources & Guidelines

• Acute rheumatic fever and rheumatic heart disease
• Heart Foundation: ARF and RHD Guideline
• Heart Foundation: Professional Development
• Heart Foundation: Resource Library

Training

• COVID-19 Vaccination training program

Pages & Publications

• The Australian Digital Health Agency: My Health Record
• WVPHN: My Health Record

Webinars & Videos

• The Australian Digital Health Agency: Webinars for healthcare providers
• AuDigitalHealth YouTube: DIGITAL BYTES with Dr Ewan McPhee - My Health Record (12 March 2021)

eLearning

• Australian Digital Health Agency - Online Training
• healthvitalIT – a tool to assist you to improve technology in healthcare
• My Health Record - Training and Support
• Electronic Prescribing

Best Practice eLearning

• APNA: Improving Data Quality in BP Premier

Medical Director eLearning

• APNA: Improving Data Quality in Medical Director

The Orange Door

eLearning

• Immunisation in the Primary Health Care Setting (Free for APNA Members)
• Immunisations - Practice Nurse Central
• Immunisation | CPD Topic | Ausme

Resources

• Victoria State Government, Department of Health: Cold chain management - provider resources
• Victoria State Government, Department of Health: Cold chain breach reporting
• Victoria State Government, Department of Health: Nurse Immunisers - requirements and responsibilities
• Victoria State Government, Department of Health: Pharmacist Immunisers - requirements and responsibilities

Webinars & Videos

• WVPHN LEARN YouTube: Statewide Victorian Immunisation Forum (28 October 2025)
• WVPHN LEARN YouTube: Infectious Diseases Updates for 2025 (2 September 2025)
• Videos | Australian Government Department of Health, Disability and Ageing
• Childhood Immunisations: The Schedule (October 2024)
• Better Health Channel: Immunisations - vaccinations in Victoria, Australia (video) (2024)
• healthdirect: Immunisation and vaccinations for your child - article & videos (July 2025)

Australian Immunisation Register (AIR)

• Services Australia: Australian Immunisation Register
• Australian Government, Department of Health, Disability and Aging: Australian Immunisation Register contact

Australian Immunisation Handbook

• The Australian Immunisation Handbook
• Vaccine preventable diseases
• Catch-up vaccination - information
• National Immunisation Catch-Up Calculator
• Vaccination for special risk groups

National Immunisation Program (NIP) Schedule

• National Immunisation Program schedule (1 September 2025)

eLearning

• ID eLearning for Health Professionals

Webinars & Videos

• WVPHN LEARN YouTube: Inclusive Practice and Reasonable Adjustments (Increase your knowledge on ID)

eLearning

• Kidney Health Australia: Professional Development

General Information & Resources

• QHub - queerspace
• LGBTIQ+ Health Australia
• Diversity Australia

LGBTQIA+ Sexual Health Information

• Sexual Health Victoria (VIC)
• ACON (NSW)
• Health Services for LGBTIQ+ Communities and PLHIV | Thorne Harbour Health (SA)
• SAMESH (SA)

Supporting the LGBTQIA+ Aged Community

• Pride in Ageing — Switchboard Victoria

Intersex Variations Health

• GPSA - General Practice Supervision Australia | LGBTQIA+ HEALTHCARE Health Needs of People With Intersex Variations

Transgender Health

• TransHub | ACON's Digital Resource
• Resources - Transcend Australia

Gender affirming Care

• Standards of Care – AusPATH

LGBTQIA+ Mental Health Support

• LGBTIQ+ Mental Health - Beyond Blue - Beyond Blue
• QLife - Support and Referrals

Patient Resources

Sexual Health Information:

• Let Them Know
• The Drama Downunder - Sexual health information and services, no stress, no drama

Peer Support:

• ALMA Inc - About Us
• Gay Men's Health Australia
• Intersex Peer Support Australia

Other Resources:

• Understanding Asexuality: FAQs & Supportive Resources

Publications & Pages

• Australian Government, Department of Health, Disability and Aging: Better Access initiative
• Mental Health Support | Western Victoria Primary Health Network
• Better Access Mental Health MBS User Guide - Practice Connect

eLearning

• Think GP
• MHPOD (online learning available)
• Resources - Black Dog Institute | Better Mental Health (online learning available)

Websites, Pages & Tools

• MBS Online

Publications

• MBS education for health professional

eLearning

• Victorian Primary Care Partnerships Online Health Literacy Course
• Services Australia: Medicare Benefits Schedule (MBS)
• Services Australia: Medicare billing and claiming - basics

Learning

• National Palliative Care Projects - online training modules
• National Palliative Care Projects - online training module focuses on people from diverse populations
• CareSearch - provides palliative care resources and education
• Program of Experience in the Palliative Approach PEPA - workshops and resources including  Indigenous learnings

Publications & Pages

• SafeScript

eLearning

• RACGP: Safer Opioid Prescribing training for GPs
• The Australian Digital Health Agency: Electronic Prescribing

eLearning

• APNA: Obesity Management (Free for Members)