Online Learning
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Explore the variety of online learning opportunities and resources for primary care staff delivered by Western Victoria Primary Health Network and other organisations.
Business Management
- Essential Elements To Run an Efficient Medical Practice
- Scale My Clinic - current and aspiring General Practice Owners with tools & knowledge for improved business performance.
- How Google reviews affect your practice reputation
- Understanding Your Employment Foundations in Private Practice
- Business Planning for a Financially Healthy Medical Practice
Recruitment
General
- Avant Learning Centre
- KPIs you should be tracking in your practice
- Business success in a post Covid-19 Environment
- Website must haves - how to create your strongest business asset
Recruitment
Finance
General Practice Financing – APNA Members Free
Practice Incentive Programs
Privacy, Confidentiality & Data Security
Orientation
- An Orientation for Nurses new to General Practice – APNA Members Free
- General Practice Nurse Orientation
Triage
- An Introduction to Telephone Triage – APNA Members Free
Nurse Led Clinics
- Nurse Clinic Building Blocks – Explaining the essential elements of a nurse led clinic
- Nurse Clinics – Business modelling and team engagement
Communication
- HotDoc Webinar: Managing Patient Aggression in your Practice (9 March 2022)
- HotDoc Webinar: How to Make Difficult Patient Conversations Easier (1 February 2023)
- Avant: 5 ways to improve how you manage difficult patient situations
- NSW Health: How can I de-escalate a situation when someone is angry or agitated?
- Ausmed: Communication Skills
- Ausmed: Communicating Effectively with People with Disability
- Ausmed: Communicating with Someone Who Has Dementia
- Ausmed: Record Keeping and Documentation
Teamwork
Privacy, Confidentiality & Data Security
- Learn Cyber Security
- HotDoc Webinar: The Importance of a Privacy Policy & Website T’s & C’s for Medical Practices (19 August 2020)
- WVPHN LEARN YouTube: Privacy at the Front Desk, Cyber Security, Social Media and Data Breach (4 November 2021)
- Practice Nurse Central: Privacy & Confidentiality: A Guide for General Practice
- Ausmed: Keeping Secrets: The Healthcare Worker’s Duty of Confidentiality
Podcasts
General
Accreditation
- WVPHN LEARN YouTube: Accreditation is Not a Dirty Word (14 May 2025)
Triage
- Triage in General Practice Settings - What guides decision making
- WVPHN LEARN YouTube: Triage Training (29 May 2025)
- Triage for Reception staff - Practice Connect
Communication
- Customer Service & Harnessing the Power of Meaningful Patient Feedback
- HotDoc Webinar: Managing Patient Aggression in your Practice (9 March 2022)
- HotDoc Webinar: How to Make Difficult Patient Conversations Easier (1 February 2023)
- Avant: 5 ways to improve how you manage difficult patient situations
- NSW Health: How can I de-escalate a situation when someone is angry or agitated?
- Ausmed: Communication Skills
- Ausmed: Communicating Effectively with People with Disability
- Ausmed: Communicating with Someone Who Has Dementia
Teamwork
Privacy, Confidentiality & Data Security
- Learn Cyber Security
- HotDoc Webinar: The Importance of a Privacy Policy & Website T’s & C’s for Medical Practices (19 August 2020)
- WVPHN LEARN YouTube: Privacy at the Front Desk, Cyber Security, Social Media and Data Breach (4 November 2021)
- Practice Nurse Central: Privacy & Confidentiality: A Guide for General Practice
- Ausmed: Keeping Secrets: The Healthcare Worker’s Duty of Confidentiality
- RACGP - Privacy and managing health information in general practice
Interpreter Services
Infection Prevention & Control
Cold Chain Management
Podcasts
Pages & Publications
Webinars & Videos
- Bairnsdale Regional Health Service (BRHS): Asking the Question of Origin
- Recording Aboriginal and or Torres Strait Islander Status - Part 1
- Recording Aboriginal and Torres Strait Islander Status Segment 2 of 3
- Recording Aboriginal and Torres Strait Islander Status segment 3 of 3
eLearning
- Indigenous Allied Health Australia (IAHI): Culturally Responsive Training Program
- Victorian Aboriginal Community Controlled Health Organisation (VACCHO): Cultural Safety Training
- Australian Indigenous Doctors’ Association (AIDA): Cultural Awareness – Online Training
- The Royal Australian College of General Practitioners (RACGP): Cultural awareness and cultural safety training
- Australian Indigenous HealthInfoNet: Courses
Resources
Websites
Webinars
- WVPHN LEARN YouTube: MBS Billing and Advance Care Planning (19 August 2025)
- WVPHN LEARN YouTube: Introduction to Advance Care Planning for Health Professionals (14 March 2025)
- WVPHN LEARN YouTube: Advance Care Planning for Health Professionals (30 October 2024)
eLearning
- Advanced Care Planning Australia: Advance Care Planning
Resources
- Australian Government, Department of Health Disability and Aging: About My Aged Care
- My Aged Care
- My Aged Care: For health professionals
Webinars
- WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 1 (30 July 2024)
- WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 2 (13 August 2024)
- WVPHN LEARN YouTube: Demystifying Dementia: Round 3 Session 3 (10 September 2024)
- WVPHN LEARN YouTube: Navigating MyMedicare and the General Practice Aged Care Incentive (17 June 2025)
eLearning
Webinars
- WVPHN LEARN YouTube: Reducing Alcohol-Related Harm in General Practice (16 April 2024)
eLearning
- Asthma Fundamentals for Primary Care Nurses – APNA Members Free
Webinars
- WVPHN LEARN YouTube: What's new in Spirometry - the new ATS ERS Guidelines + COVID Resources (27 October 2021)
Resources
National Cancer Screening Programs
- Home | National Cancer Screening Register
- National Bowel Cancer Screening Program
- National Cervical Screening Program
- National Lung Cancer Screening Program
- NCSR: Healthcare Provider Portal
State Cancer Screening Program (VIC)
Cancer and Cancer Screening eLearning
eLearning
- Cardiovascular Disease Risk – Assessment and Management (free for APNA members)
Tools
Resources & Guidelines
Pages & Publications
Webinars & Videos
- The Australian Digital Health Agency: Webinars for healthcare providers
- AuDigitalHealth YouTube: DIGITAL BYTES with Dr Ewan McPhee - My Health Record (12 March 2021)
eLearning
- Australian Digital Health Agency - Online Training
- healthvitalIT – a tool to assist you to improve technology in healthcare
- My Health Record - Training and Support
- Electronic Prescribing
Best Practice eLearning
Medical Director eLearning
eLearning
- Immunisation in the Primary Health Care Setting (Free for APNA Members)
Resources
- Victoria State Government, Department of Health: Cold chain management - provider resources
- Victoria State Government, Department of Health: Cold chain breach reporting
- Victoria State Government, Department of Health: Nurse Immunisers - requirements and responsibilities
- Victoria State Government, Department of Health: Pharmacist Immunisers - requirements and responsibilities
Webinars & Videos
- WVPHN LEARN YouTube: Statewide Victorian Immunisation Forum (28 October 2025)
- WVPHN LEARN YouTube: Infectious Diseases Updates for 2025 (2 September 2025)
- Videos | Australian Government Department of Health, Disability and Ageing
- Childhood Immunisations: The Schedule (October 2024)
- Better Health Channel: Immunisations - vaccinations in Victoria, Australia (video) (2024)
- healthdirect: Immunisation and vaccinations for your child - article & videos (July 2025)
Australian Immunisation Register (AIR)
- Services Australia: Australian Immunisation Register
- Australian Government, Department of Health, Disability and Aging: Australian Immunisation Register contact
Australian Immunisation Handbook
- The Australian Immunisation Handbook
- Vaccine preventable diseases
- Catch-up vaccination - information
- National Immunisation Catch-Up Calculator
- Vaccination for special risk groups
National Immunisation Program (NIP) Schedule
eLearning
Webinars & Videos
- WVPHN LEARN YouTube: Inclusive Practice and Reasonable Adjustments (Increase your knowledge on ID)
General Information & Resources
LGBTQIA+ Sexual Health Information
- Sexual Health Victoria (VIC)
- ACON (NSW)
- Health Services for LGBTIQ+ Communities and PLHIV | Thorne Harbour Health (SA)
- SAMESH (SA)
Supporting the LGBTQIA+ Aged Community
Intersex Variations Health
Transgender Health
Gender affirming Care
LGBTQIA+ Mental Health Support
Patient Resources
Sexual Health Information:
Peer Support:
Other Resources:
Publications & Pages
- Australian Government, Department of Health, Disability and Aging: Better Access initiative
- Mental Health Support | Western Victoria Primary Health Network
eLearning
- Think GP
- MHPOD (online learning available)
- Resources - Black Dog Institute | Better Mental Health (online learning available)
Learning
- National Palliative Care Projects - online training modules
- National Palliative Care Projects - online training module focuses on people from diverse populations
- CareSearch - provides palliative care resources and education
- Program of Experience in the Palliative Approach PEPA - workshops and resources including Indigenous learnings
eLearning
- APNA: Obesity Management (Free for Members)