Urgent Care Centres

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3The Western Victoria PHN is supporting 3 Urgent Care Centres (UCC), with locations in Warrnambool, Ballarat and Geelong.

UCC centres can provide medical care when it’s urgent but not an emergency. Each is staffed by a team of GPs, nurses and administration workers to provide immediate medical care for non-life-threatening injuries or illnesses. Staff will assess you when you arrive, and we will ensure you receive timely care. If you need specialist attention, they will help you get to a nearby emergency department.

They provide free, high-quality care for patients with non-life-threatening injuries and illnesses. Care is available for everyone, with or without a Medicare card. Translators are also available.

When to visit a UCC

If your condition is serious, but not life-threatening*, you can visit a UCC instead of waiting in an emergency department. They have GPs and nurses who specialise in providing urgent care.

They can treat conditions including:
• mild to moderate infections
• fever
• pain when urinating
• suspected minor fractures and sprains
• back and muscle pain
• minor cuts, burns, and insect or animal bites
• heartburn, vomiting, nausea
• headaches, migraines and brief fainting
• constipation, diarrhoea, abdominal pain
• allergies and rashes
• light bleeding in the first trimester of pregnancy
• mild to moderate asthma attacks, coughs and other respiratory symptoms.**

*Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
**If you have tested positive to COVID-19, call the National COVID-19 respiratory Helpline on 1800 020 080 or visit the Victorian Government website to access the care you need.

Ballarat Urgent Care Centre

The Ballarat UCC is operated by UFS Medical

Geelong Urgent Care Centre

  • Supporting University Hospital Geelong
  • Location: 75 Roslyn Rd, Belmont
  • Opening hours: Mon-Fri 9am-9pm. Sat-Sun, Public holidays 11am-9pm
  • Walkins accepted
  • UCC - Eastbrooke further details here

The Geelong UCC is operated by Eastbrooke Family Clinic Belmont

Warrnambool Urgent Care Centre

  • Supporting Warrnambool Base Hospital
  • NEW LOCATION: 3 Banyan St, Warrnambool
  • Opening hours: Mon-Fri 10am-9pm. Sat-Sun, Public holidays 9am-7pm
  • Bookings: Phone - 03 9975 8403
  • Walkins accepted
  • UCC - Epichealth further details here

The Warrnambool UCC is operated by Epichealth