PDSA: Improve management of trans and gender diverse patients when engaging with administrative staff
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PDSA: Improve management of trans and gender diverse patients when engaging with administrative staff
Practices can utilize this PSDA cycle during QI activities focused on creating a trans and gender diverse inclusive and safe experience when communicating with administrative staff.
Read More about PDSA: Improve management of trans and gender diverse patients when engaging with administrative staffMyMedicare Conversation Starter for PMs and Reception staff: Chronic Conditions
Suggested talking points for Practice Managers and reception staff working at a MyMedicare-registered practice for speaking with patients about the new arrangements for chronic conditions management.
Read More about MyMedicare Conversation Starter for PMs and Reception staff: Chronic ConditionsA word template to use with admiistrative team induction/orientations. Add in, or remove anything rows that do not apply.
Read More about Induction Template: Reception and Administrative StaffThis Skills and Strengths Review Worksheet has been designed to assist in training and support for reception team members within the General practice setting.
Read More about Skills and Strengths Review WorksheetThis template is designed to support receptionists to track their learning and development over a 12-month period. It includes sections for identifying learning needs, planning access to resources, tracking progress, and reflecting on learning outcomes.
Read More about Reception – Individual Learning PlanGuide for reception non clinical staff to assess emergencies
Read More about Triage for Reception staff