A guide to assist General Practice to develop a sustainable clinic. Online interactive form

A guide to assist General Practice to develop a sustainable clinic. Printable PDF

Instructional information for explaining how to use Argus in Medical Director

Instructional information for explaining how to use Argus for sending patient information using encrypted communications.

This information sheet is part of our Secure Messaging in General Practice suite of resources that includes videos and instructional information for explaining how to use Healthlink for sending patient information using encrypted communications (No images)

This information sheet is part of our Secure Messaging in General Practice suite of resources that includes videos and instructional information for explaining how to use Healthlink for sending patient information using encrypted communications

Identify patients with diagnoses and eligible for GPMP or review

POLAR: A quick guide for tips and tricks. Can be used to identify missing demographic information.

A walkthrough to audit active patients who have missing demographics, such as smoking status

A walkthrough that practices may choose to de-activate a patient cohort that has not had a visit in three years.

The latest factsheet on MyMedicare

Identifying RACGP and practice active patients with an active diagnosis of diabetes and review their care quality

Identifying RACGP and practice active patients with COPD and a BMI recorded within the last 12 months.

Identifying RACGP active and practice active patients with certain quality measures recorded

Identifying RACGP and practice active patients with a certain active diagnosis

Identifying RACGP active and practice active patients in age groups

Identifying RACGP and practice active patients with a certain diagnosis who have had a certain vaccine.

Identifying RACGP and practice active patients 65 yrs and over with a BMI recorded

Identifying RACGP and practice active patients 65 yrs and over who have had a certain vaccine.

My Clinic Walks – Patient Identification – Walrus Walkthrough

My Clinic Walks – Patient identification – POLAR Walkthrough

Filtering walkthrough for a patient list to utilise or identifying which of these patients are due for a care plan or a health assessment and make a note to include dementia screening in that service.

Guide for using HealthLink with Medical Director (image)

Guide to installing ReferralNet (no image)

Guide to installing ReferralNet (image)

Guide for using HealthLink with ZedMed (no image)

Guide for using HealthLink with ZedMed (image)

Guide for using HealthLink with Medical Director (image)

Guide for installing HealthLink (no image)

Guide for installing HealthLink (image)

Guide for using Healthlink with Zedmed software (image)

Guide for using Argus in ZedMed (no image)

Guide for using Argus in ZedMed (image)

Guide for using Argus in Medical Director (image)

Guide for using argus in best practice (no image)

Guide for using argus in best practice (image)

Guide for sending referrals in referralnet using zedmed software (no image)

Guide for sending referrals in ReferralNet using Zedmed software (image)

Guide for creating and sending referrals in referralnet using medical director software (no image)

Guide for creating and sending referrals in Referralnet using Medical Director software (image)

Guide for creating and sending referrals in ReferralNet using Best Practice software (no image)

Guide for creating and sending referrals in ReferralNet using Best Practice software (image)

A 3 min clip on how to navigate the Dementia Risk Alert in POLAR

For WVPHN practices only, a new clinic summary report available in POLAR and a risk algorithm for Walrus.
With Best Practice or MedicalDirector software, your practice will be able to:
• identify and group eligible patients for dementia screening to enable the clinician to manage the requests and referrals within Walrus.
• access Clinic Summary report and allow the practice to select a patient cohort based on eligible patients that match the filter criteria.

A walkthrough created for clinicians wanting to understand how to use the risk algorithm for patients who might require screening for Dementia

Blank template for your own PDSA activity

Support GP’s with the relevant information needed to “write a script” for patients who require vapes and vape related products.

This activity guides practices to identify RACGP active patients (have attended the clinic at least three times in the last 2 years), who have at least one chronic condition, and are eligible for a medication review.

How to add an appointment note to a patients file in Pracsoft

How to add an appointment note to a patients file in Best Practice

Western Victoria Primary Health Network (WVPHN) currently grants 80 general practice clinics within the WVPHN catchment a GoShare license as part of the program.

This activity guides practices to identify patients based on the number of chronic co-morbidities they have.

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Identifying patients currently on Methadone or Methadone Hydrochloride

This activity guides practices to identify how many RACGP active patients (have attended the clinic at least three times in the last 2 years), have a certain number of recorded diagnosis’.

This activity guides practices to identify RACGP active patients (have attended the clinic at least three times in the last 2 years), who have an active diagnosis of cancer.

This activity guides practices to identify RACGP active patients, who have at least one of the selected chronic conditions and have a current GPMP. These patients may benefit from potential screening for palliative care needs.

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This activity guides practices to identify young patients who have been prescribed insulin medication but have no active and coded diagnosis of diabetes recorded in their file.

Identifying uncoded diagnoses for data cleansing activity

Identifying uncoded diagnoses for data cleansing activity (Disability)

Identifying number of patients with an ordered Chlamydia test

Identifying patients due for a subsequent dose of an Immunisation

Identifying patients 70 years and over that have not received a Pneumococcal Vaccination

QI activity, BMI

Setting up and linking tips and resources

A starting point for implementing activities and readiness for MyMedicare Program once you have completed the MyMedicare registration

Template for new Practice Managers and new staff

This template is for your practice to be able to provide a comprehensive source of information for new staff as part of their induction.

Checklist to ensure all tasks are completed when a GP leaves the clinic

This document has been created to provide help to primary care services to be summer prepared and to understand what supports are available from Western Victoria Primary Health Network (WVPHN)

Prepare the clinic and patients for dust storm season

Uploading the JSON file for POLAR – Ensuring practices can participate in the Practice Incentives Program

POLAR JSON File for PIP-QI – Ensuring practices can participate in the Practice Incentives Program

Recorded Series 1 session 5 of Project ECHO Reproductive Health

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers (HI) service.

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers (HI) service.

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers service.

A list of ideas and resources to support undertaking quality improvement in primary care with relation to dementia

This PDSA is to manage the patients with dementia that are uncoded in practice sftware

Walkthrough, Aged care

Diabetes, Walkthrough

Diabetes, Walkthrough

Polar Walkthrough, Palliative Care

Polar Walkthrough, Palliative Care

Polar Walkthrough, Palliative Care

Polar Walkthrough, Palliative Care

Intellectual disability, SPIDAH, Patient profile template

Intellectual disability, SPIDAH, Patient profile template

Intellectual disability, Quick reference template

Intellectual disability, SPIDAH, template

PDSA Improve the use of medication through utilising DMMR Item Number …

PDSA Review of Smoking status of Asthma …

PDSA Review of Alcohol status of patients 15+ …

PDSA increase the uptake of COVID vaccinations and boosters for First Nations …

PDSA Increase …

PDSA Improve recording of First Nations status in clinical …

PDSA Increase screening for Cervical …

PDSA Increase screening for Bowel …

PDSA Uptake of Hepatitis therapy and …

PDSA Increase the number of 715 Health …

PDSA Increasing the number of weight, height and waist …

PDSA Improve demographic data for Digital Health …

PDSA Increasing rates of patients over 65 years with Flu …

PDSA Increasing rates of COPD patients with Flu …

PDSA Increasing patient numbers with uploaded Shared Health …

PDSA Improve Opioid Management and reduce …

PDSA Improve cultural awareness of practice …

PDSA Improve Asthma diagnosis and Cycle of Care …

PDSA Improving access to Heart Health …

PDSA Identify patients with a high BMI eligible for a Health …

PDSA Identify and manage patients with Hepatitis …

PDSA Increase Refugee Health …

This activity guides practices to identify RACGP active patients (have attended the clinic at least three times in the last 2 years), who have an active diagnosis of …

View patients aged 75 and over with existing chronic conditions – This activity guides practices to identify patients based on the number of chronic co-morbidities they …

Tips to providing mental health and wellbeing to your clinic staff and a list of support services

Identify patients based on the number of chronic co-morbidities they have with Polar data extraction

Polar walkthrough, Palliative Care

Improving patient records on alcohol status and consumption

Creating a safe space with staff who are able to provide support

Improve patient records in clinical system are up to date and accurate

Improve the way GP’s collate patient records ensuring they are coded correctly to support high-quality, efficient healthcare

Improve staff understanding and training plans

Raise community awareness, increase rate of treatment with cure over the incidence of new HCV infection.

This is a 12 month plan for quality improvement related to First Nations Health. It is aligned to Accreditation criterion. This plan has four cycles.

This is a 12 month plan for quality improvement related to Chronic Disease. It is aligned to Accreditation criterion. This plan has four cycles.

This is a template that can be used for a 12 month plan for quality improvement and aligned to Accreditation criterion. This plan has four cycles.

A Plan DO Study Act template for practices wishing to undertake quality improvement in Advance Care Plans

Guide for reception non clinical staff to assess emergencies

PDSA template

A template for quality improvement in General Practice

Quality improvement change ideas for accreditation in your practice.

A factsheet on the common non-conformities found in general practices undertaking accreditation.

A poster for your practice’s staff room, promoting the benefits of undertaking accreditation.

A poster for your practice’s staffroom outlining the benefits of undertaking accreditation.

View 3 QI activities recently shared by local Western Victoria medical clinics

A clinic has shared their Quality Improvement activity experience with the Shingles vaccination for their patients

A clinic has shared their experiences conducting a Quality Improvement activity around Cervical Screening in order to improve the health outcomes of patients

A clinic has shared their Quality Improvement activity around patient Alcohol status and consumption, therefore improving patient outcomes

A visual guide to assist staff to understand the content of the Patient Profile form

A template for learning and recording details to support and communicate with a patient who has an Intellectual Disability.

Assist primary care providers, namely General Practices to increase number of health assessments provided to refugees and asylum seekers. Support ongoing health requirements of this patient population.

A swim lane chart for general practices’ roles and responsibilities in demonstrating availability of or access to multilingual resources in relevant languages.

A visual swim lane chart to support defining roles and responsibilities in general practice to create a welcoming environment for refugee and asylum seekers.

These recommendations for quality improvement are taken from Victorian Refugee Health Network and adapted into a visual swim lane chart to support defining roles and responsibilities in general practice.

The How to card resource provides information for Medical Practitioners’ to access the Priority Line TIS National telephone interpreter service

Point-of-Care Decision Support Tool for an Instant Overview of Key Patient Information

Fact sheet for practices utilising POLAR for PIP QI

A brochure with key information for general practices on the POLAR data extraction tool

PDSA specifically for a recall and reminder system for First Nations Peoples to access COVID-19 booster vaccinations.

Infographic for GPs to understand the support that practice facilitators can provide in completing a successful referral into WVPHN Primary Mental Health Care programs

A quality improvement infographic to support activities for Heart Disease.

A quality improvement infographic supporting change activities for Hepatitis C in general practice.

This is an infographic to support quality improvement ideas for care plans – GPMPs and TCAs

A PDSA to assist and support the improvement of care for patients with an intellectual disability

PDSA on how to improve recording of patients with an intellectual disability in general practices.

Infographic you can use to support ideas or activities to expand on to improve service delivery for patients with an intellectual disability

This guide is to assist you in increasing the recording of Blood Pressure in patients with Diabetes. Using the various tools and resources in this guide is one part of gaining success in this QI activity, our team of Practice Facilitators are here to support your clinic preparation, implementation, and evaluation of the activity.

WVPHN commissioned services fit within a staged care model. This image represents 5 levels of care, the health service and the relevant programs associated to each level of care

PDSA Improve Type 2 Diabetic patient indicators

Template to record and track the QI activities in the practice

Increase recording of patients with intellectual disabilities in practice clinical system.

PDSA on how to initiate a nurse clinic in general practice on wound management.

PDSA to support quality improvement activities on resourcing in general practice for wound care management

Quality Improvement – Ideas for changes for implementation

The IAR Tool for Mental Health is available to General Practitioners and clinicians to help identify appropriate level of care for a patient seeking mental health care

Designed to help your practice complete Quality Improvement (QI) activities.

This is a quality improvement infographic that you can use to support any ideas or activities you may want to expand on in relation to cancer.

This is a quality improvement infographic that you can use to support any ideas or activities you may want to expand on in relation to pain management.

This is a quality improvement infographic that you can use to support any ideas or activities you may want to expand on in relation to emergency management.

This is a quality improvement infographic that you can use to support any ideas or activities you may want to expand on in relation to diabetes.

This is a quality improvement infographic that you can use to support any ideas or activities you may want to expand on in relation to smoking status of patients.

As a membership organisation, WVPHN strives to support, foster development in and advocate for primary health services and professionals throughout our region.

How to keep track of SHS uploads to My Health Record in Clinical Software

QI Poster template – this can be used to highlight to your patients what QI activity you are currently working on in your practice. (Blue)

Quality Improvement (QI) Poster – can be used to highlight to your patients what QI activity you are currently working on in your practice. Download and enable editing (white)

The Cleansing CAT allows the easy identification of critical missing patient data by providing a set of predefined reports. These reports provide data that would otherwise require multiple filter selections and recalculation.

What is Electronic Pathology Requesting & what are the benefits of Electronic Requesting? Checklist

E Requesting in Primary Care Flowchart

What is Telehealth? and Getting Started Factsheet

Implementing My Health Record into the practice, uploading Shared Health Summaries and Event Summaries will ensure health providers have access to important clinical information.  Guide for practice nurses.

Getting started, registering with My Health Record

This cleansing guide uses CAT4 to identify inactive and duplicate patients, patients with no DOB or gender recorded, as well as missing accreditation items from your practice software

The Emergency Response Planning Tool (ERPT) is a cloud-based tool which assists general practices in better preparing for, responding to and recovering from the impacts of emergencies and pandemics.

A checklist which includes some ideas for things to think about as part of becoming Telehealth enabled.

A checklist for pharmacies to prepare for E-prescribing

Electronic Prescriptions – What can I do to prepare my practice?

My Health Record is a secure online summary of an individual’s health information and is available to all Australians.

PDSA Increase Online Appointment bookings

PDSA Increase General Practice preparedness for Emergency

PDSA Clinical Coding

Increase awareness of refugee health

Change ideas to help design, deliver evaluate services to CALD communities

PDSA Improve access to Heart Health Checks

PDSA Increase demographic data for digital health

PDSA Increasing number of telehealth care planning appointments

PDSA Improve Opioid Management and Reduce Risk

PDSA Review the smoking status of Asthma patients worksheet

PDSA Increasing weight height waist measurements in GP worksheet

PDSA Increasing rates of COPD patients with flu vax worksheet

PDSA Increasing BMI recordings in General Practice worksheet

PDSA Increase number 715 Health Assessments worksheet

PDSA Improve knowledge of Advance Care Planning worksheet

PDSA Improve Type 2 Diabetic patient indicators worksheet

PDSA Improve access to health services for First Nations patients

PDSA Improve cultural awareness of practice staff worksheet

PDSA Improve asthma diagnosis and cycle of care plans worksheet

PDSA Identify patients with a high BMI eligible for a Health Assessment worksheet

PDSA Hep C Uptake therapy and treatment worksheet

PDSA Hep C Identify and manage patients worksheet

PDSA Hep C Destigmatising in Community worksheet

PDSA Data Cleansing worksheet

PDSA COVID Vaccinations worksheet

A quick reference guide to change ideas for quality improvement on weight and nutrition

This template outlines a range of information that your practice may wish to include in a position description for a Practice Manager.

This template outlines a range of information that your practice may wish to include in a position description for a Nurse Practitioner.

This template outlines a range of information that your practice may wish to include in a position description for a Medical Receptionist.

This checklist aims to assist by providing some important prompts, however, it is recommended that you personalise and tailor it to your practice needs.

Provide a cohesive source of information for patient communication. This template will support your practice for accreditation under RACGP’s 5th edition criterion.

Measuring patients who have either type 1 or type 2 diabetes and who have had an HbA1c measurement result recorded

Focus area – Data Quality

PDSA Cervical Screening worksheet

Being prepared for the arrival of a new GP will not only provide a smooth transition for your staff and patients, it will also encourage locums or registrars to return to your practice for future placements.

A Victorian Government initiative. In Western Victoria, WVPHN is contracted to support the establishment of GPs and practice nurses in school-based clinics.

General practitioners can offer additional help to patients with chronic conditions through care planning. GPs can prepare a GP Management Plan and Team Care Arrangements, if they determine a patient would benefit from coordinated support. 

Whether building a practice from the ground up, renovating an existing building or taking over an active general practice, you may need to seek building permission, planning or development approval from local government or council.