Creating a safe space with staff who are able to provide support

Practices can utilize this PDSA template when aiming to increase staff understanding of family violence through a focused Quality Improvement Activity.

Identify RACF patients by specific items number

This activity guides practices to identify their number of RACGP active patients, and how many of those patients have a diagnosis of dementia …

This activity guides practices to identify their number of RACGP active patients aged 65 years and over, and how many of those patients have a diagnosis ofdementia …

This activity guides practices to identify active patients who have a certain active diagnosis for a data cleanse …

Utilise this template to increase rates of screening for dementia amongst relevant patient cohort to improve early detection and …

Utilise this template to ensure patients with a diagnosis of dementia have a coded recording on their patient …

(pdf 248 KB) A step-by-step guide on how to install POLAR …

From the Lounge Room to the Waiting Room. Becoming a Trans-Inclusive Primary Care Practice
Linking you to resources and support material as a primary care clinic in western Victoria.

Summer Preparedness Information document …

Practices involved in the Enhanced Measles Response Project can utilise this PDSA Template when engaging in the project to plan and track the progress of their QI Activity.

Practices can utilize this POLAR Walkthrough when engaging in the EMRP QI Activity to identify patients who have received a measles vaccination as a result of the QI activity/project.

Practices can utilize this POLAR Walkthrough when engaging in the EMRP QI Activity to identify patients who may be eligible for vaccination & recall.

Clinics can display this waiting room poster to promote awareness of measles vaccination and protection against measles.

Clinics can use this Measles social media tile to raise awareness of how vaccines can help prevent measles.

Practices can use this PDSA template to document their Quality Improvement Activity process.
This template includes some prompts in commencing your plan.

Practices can use this PDSA template to document their Quality Improvement Activity process.
This template is completely blank, leaving room for clinics to document their own individual process.

Practices can draw ideas from this document for quality improvement ideas and resources relating to cancer screening.

Practices can use this PDSA cycle when engaging in quality improvement activities aimed to increase percentages of cervical cancer screening in the clinic.

Practices can use this PDSA template when engaging in quality improvement activities aimed to increase percentages on bowel cancer screening at the clinic.

Practices can use this PDSA template during quality improvement activities with an aim to increase number of shared health summaries uploaded to My Health Record (MHR).

This one-page guide outlines the My Health Record (MHR) Better & Faster Access changes.
Pathology and diagnostic imaging providers will be required to upload test results to My Health Record by default, and delays to consumer access to their own results have been reduced.

Practices can adopt change ideas from this document and access resources to aim to improve the health of patients and communities who are Culturally and Linguistically Diverse.

An introduction to Puffin, a new way to coordinate GP visits to patients in aged care homes and meet your General Practice in Aged Care Incentive requirements. Simplifying processes and monitor performance.

Easily manage General Practice in Aged Care Incentive requirements using this Puffin how to guide.

Practices can utilise this PDSA template when engaging in quality improvement activities with a focus on improving indicators for patients with Type 2 Diabetes.

Practices can use this change idea document to adopt quality improvement ideas and draw on resources to support management of diabetes.

Practices can utilise this change idea document when engaging in quality improvement activities to improve management of pain. Practices can adopt QI ideas and draw on resources on this document to support their activities.

Practices can utilize this PDSA template when engaging in Quality Improvement activities within the clinic aiming to improve access to Heart Health Checks.

Practices can use this Change Idea document to explore QI ideas and resources to assist them in quality improvement surrounding Heart and Cardiovascular Disease.

Practices can implement this PDSA template into their practice when engaging in Quality Improvement Activities aimed to improve their Data Quality through Data Cleansing Activities.

Practices can implement this PDSA template into their practice when engaging in Quality Improvement Activities aimed to improve the clinical coding within the clinic.

Practices can utilize this change idea document to adopt QI ideas and access resources to improve documentation and clinical coding within the medical software.

Practices can utilize this change ideas document to adopt QI Ideas and access resources to improve their data quality.

Practices can utilise this PDSA template during a quality improvement activity focused on identifying patients with a high BMI who are eligible for a health assessment.

Practices can use this change idea document to adopt QI ideas and access resources relating to improving Weight and Nutrition of patients within the practice.

Practices can utilise this PDSA cycle during quality improvement activities aimed at increasing the percentage of weight, height and waist measurements of patient within the clinic.

Practices can use this PDSA cycle during quality improvement activities aimed to increase BMI recordings within the practice.

Practices can utilize this PDSA template during quality improvement activities aimed to review the smoking status of patients with asthma.

Practices can utilize this change idea document when planning to conduct smoking quality improvement activities. Practices can explore QI ideas and resources to inform their QI planning process.

Clinics can use this PDSA during Quality Improvement Activities to aim to improve the uptake of annual health assessments for patients with and Intellectual Disability.

Clinics can utilize this PDSA during Quality Improvement Activities aiming to improve the care for patients with an intellectual disability.

Clinics can utilize this PDSA during Quality Improvement Activities within the clinic, aiming to improve the recording of patients with an intellectual disability.

Practices can utilize this Change Idea’s document in an aim to improve the health needs and recording of patients with an Intellectual Disability within their practice.

Practices can draw on QI ideas and utilize resources from this QI Change Idea document when working to enhance the care of patients with Hepatitis C.

Practices can utilize this PDSA cycle to improve provider capacity to conduct a sexual history assessment of adolescent to young adult patients and increases chlamydia screening coverage. Aiming to increase chlamydia screening in patients in the age group of 15 – 29 years of age.

Clinics can utilize this PDSA template during Quality Improvement activities aimed at improving adult COVID-19 vaccination rates.

COVID-19 continues to pose a significant health risk to adults, particularly older patients and those with chronic medical conditions. Practices can adopt these QI Change ideas and utilize resources to manage Covid-19 prevention for patients within their clinic.

Clinics can utilize this PDSA template when engaging in QI activities that aim to prepare their clinic to readily treat patients effected by thunderstorm/dust storm asthma in Rye grass pollen season (Oct-Dec).

General practice can play a key role in supporting someone who is experiencing domestic and/or family violence. This change idea documents outlines QI ideas and resources that may be adopted into practice.

This PDSA Cycle is designed to support practices to improve business continuity and preparedness by writing and regularly reviewing emergency response plans.

This Change Idea document focuses on Emergency Management, providing practices with QI ideas & resources to adopt in the clinic.

The 2026 General Practice Planner is a printable resource that highlights important dates in general practice, as well as health promotion opportunities that may be adopted within general practices. Also included in the planner are networking and education opportunities, alongside a link to view WVPHN events and education throughout the year.

This change ideas document has been created to assist in the improved management of patients with dementia.

Practices can utilize this PDSA Cycle to identify patients with an active diagnosis of dementia or cognitive impairment, aiming to enhance the management of the overall health and management of comorbidities, inclusive of assessment into any changes in support needs.

Practices can utilize this PDSA cycle in QI activities with a focus on improving management of patients who are trans or gender diverse and reflecting this on the Practice Website.

Practices can utilize this PSDA cycle during QI activities focused on creating a trans and gender diverse inclusive and safe experience when communicating with administrative staff.

Practices can use this PDSA cycle during a Wound Care QI activity to improve patient care through initiating Nurse Led Wound Care Clinics.

Practices can use this PDSA during a QI activity to improve the management of wound care resources and supplies to support increased patient care.

This document covers QI change ideas for Wound Care in General Practice.

This RACGP-approved Measuring Outcomes Activity systematically reviews aspects of GP’s clinical or practice performance against established best practice guidelines or standards. This activity can be undertaken by an individual GP, a group of GPs, practice or multidisciplinary team.

Suggested talking points for GPs registered with MyMedicare for speaking with patients about the new arrangements for chronic conditions management.

Suggested talking points for Practice Managers and reception staff working at a MyMedicare-registered practice for speaking with patients about the new arrangements for chronic conditions management.

Suggested talking points for GPs registered with MyMedicare for speaking with patients about the new arrangements for the Better Access mental health program.

This resource was created by the National MyMedicare PHN Implementation Program and is designed to support general practices to effectively use Better Access Mental Health MBS items to deliver comprehensive, planned care for patients.

This activity guides practices to view multiple risk factors in patients with a diagnosis of an intellectual disability.

This activity guides practices to identify the number of those patients with up to date cervical screening.

This activity guides practices to identify the number of those patients with an active care plan.

This activity guides practices to identify the number of those patients with an active mental health care plan.

This activity guides practices to identify the number of those patients with a mental health condition recorded.

This activity guides practices to identify the number of those patients with a CHAP tool billed in the last 12 months.

This activity guides practices to identify active patients who have a certain active diagnosis of Trisomy 21 for a data cleanse activity.

This activity guides practices to identify active patients who have a diagnosis of an intellectual disability using POLAR.

Cultural Inclusion Policy – Purpose statement; purpose of this template is to provide a guide for practices that want to include LGBTIQA+ people in their cultural inclusion policy.

Polar Walkthrough – Identifying RACGP active patients aged under 25 years, who have diabetes and are eligible for a careplan. This activity guides practices to identify RACGP active patients (have attended the clinic at least three times in the last 2 years), who have at least one chronic condition, and are eligible for a medication review.

POLAR Walkthrough – Identify First Nations Patients 50+ with or without PNEUMOCOCCAL Vaccination in last 15 months

POLAR Walkthrough – Patients eligible for 45 – 49 Health Assessment

GoShare User Guide – Send to List Function

Polar Walkthrough – GoShare Vaccination recall for patients 75 +

Patients Eligible for Dementia Risk Assessment – Clinic Summary Filter

National Lung Cancer Screening Program Eligibility – POLAR Walkthrough

This guide outlines the processes undertaken to meet the requirements for Chronic Condition claims associated with MyMedicare.

A word template to use with admiistrative team induction/orientations. Add in, or remove anything rows that do not apply.

This Skills and Strengths Review Worksheet has been designed to assist in training and support for reception team members within the General practice setting.

This document outlines the 6 steps involved to download a General Practice Aged Care Incentive (GPACI) patient registration list in PRODA.

Tips to providing mental health and wellbeing to your clinic staff and a list of support services

This template is designed to support receptionists to track their learning and development over a 12-month period. It includes sections for identifying learning needs, planning access to resources, tracking progress, and reflecting on learning outcomes.

These workflows have been derived from Medicoach with a focus on continuous chronic condition management for patients in the General Practice setting.

The aim of this workbook is to provide a practical guide to Chronic Conditions Management through continuous Quality Improvement (QI) activities. It focuses on enhancing continuity of care, improving patient outcomes, and increasing practice efficiency through structured management planning and preventative care.

The purpose of this resource is to support general practices to effectively use GPCCM MBS items to deliver comprehensive, proactive care for patients with chronic conditions (a medical condition likely to be present for ≥6 months, or terminal); including regular review of management plans.

A step-by-step guide on how to opt out patients from being included in POLAR data.

This is a step-by-step guide on how to add a new user to POLAR.

Activity 3 takes a focus on enhancing MyMedicare patient engagement and registration communications.

This document supports general practices using the HPOS/system to manage GPACI. It contains the Do’s and Dont’s

This poster is for display in the practice waiting room. It is a requirement of accreditation to ensure you are informing patients of how their data is being used.

This QI toolkit has been developed to support primary healthcare services in implementing quality improvement activities, offering practical tips, examples, and templates.

The purpose of this resource is to support General Practices to plan their delivery of care for the GPACI and provide examples of how to use MBS items to meet the requirements of this incentive.

This activity aims to raise awareness among your practice team of MyMedicare, Chronic Conditions Management changes, and support your team to explore their roles in both MyMedicare and Chronic Conditions Management.

To be used to engage with your practice team to explore and document team roles and responsibilities related to MyMedicare and Chronic Conditions Management. This document is to be used in conjunction with Activity Two from the general practice activation series.

Activity 1 aims to engage patients returning to your practice for Chronic Disease Management Plans and team care arrangements in MyMedicare, and regular reviews in the future.

Guide designed to help your practice complete Quality Improvement activities.
Focusing on QI activities that are for your practice, it also includes professional development activities.

Guide to upload a MyMedicare patient list in Medical Director

Guide MyMedicare to import a patient list in Best Practice

Guide to download a MyMedicare patient list in Proda

An updated resource on GPCCMPs. Assist practice nurses with content, actions and treatments for management plans for some general chronic conditions.

POLAR Walkthrough – Patients with a certain diagnosis who have had a vaccine in past 6months

Clinical Indicators Patients over 65 who have had a vaccine in past 6months

A POLAR Walkthrough identifying patients who are eligible for a Heart Health Check (MBS item 699)

Australian General Practice training program information for clinics in western
Victoria.

This information sheet is part of our Secure Messaging in General Practice suite of resources that includes videos and instructional information for explaining how to use Healthlink for sending patient information using encrypted communications (No images)

This information sheet is part of our Secure Messaging in General Practice suite of resources that includes videos and instructional information for explaining how to use Healthlink for sending patient information using encrypted communications

Identify patients with diagnoses and eligible for GPMP or review

POLAR: A quick guide for tips and tricks. Can be used to identify missing demographic information.

A walkthrough to audit active patients who have missing demographics, such as smoking status

The latest factsheet on MyMedicare

Identifying RACGP and practice active patients with an active diagnosis of diabetes and review their care quality

Identifying RACGP and practice active patients with COPD and a BMI recorded within the last 12 months.

Identifying RACGP active and practice active patients with certain quality measures recorded

Identifying RACGP active and practice active patients in age groups

Identifying RACGP and practice active patients with a certain diagnosis who have had a certain vaccine.

Identifying RACGP and practice active patients 65 yrs and over with a BMI recorded

Identifying RACGP and practice active patients 65 yrs and over who have had a certain vaccine.

My Clinic Walks – Patient Identification – Walrus Walkthrough

My Clinic Walks – Patient identification – POLAR Walkthrough

Filtering walkthrough for a patient list to utilise or identifying which of these patients are due for a care plan or a health assessment and make a note to include dementia screening in that service.

Guide for using HealthLink with Medical Director (image)

Guide to installing ReferralNet (no image)

Guide to installing ReferralNet (image)

Guide for using HealthLink with ZedMed (no image)

Guide for using HealthLink with ZedMed (image)

Guide for using HealthLink with Medical Director (image)

Guide for installing HealthLink (no image)

Guide for installing HealthLink (image)

Guide for using Healthlink with Zedmed software (image)

Guide for sending referrals in referralnet using zedmed software (no image)

Guide for sending referrals in ReferralNet using Zedmed software (image)

Guide for creating and sending referrals in referralnet using medical director software (no image)

Guide for creating and sending referrals in Referralnet using Medical Director software (image)

Guide for creating and sending referrals in ReferralNet using Best Practice software (no image)

Guide for creating and sending referrals in ReferralNet using Best Practice software (image)

A 3 min clip on how to navigate the Dementia Risk Alert in POLAR

For WVPHN practices only, a clinic summary report available in POLAR and a risk algorithm for Walrus, with Best Practice or MedicalDirector:
• identify and group eligible patients for dementia screening
• select a patient cohort based on eligible patients.

A walkthrough created for clinicians wanting to understand how to use the risk algorithm for patients who might require screening for Dementia

Support GP’s with the relevant information needed to “write a script” for patients who require vapes and vape related products.

How to add an appointment note to a patients file in Pracsoft

How to add an appointment note to a patients file in Best Practice

Western Victoria Primary Health Network (WVPHN) currently grants 80 general practice clinics within the WVPHN catchment a GoShare license

…

Identifying patients currently on Methadone or Methadone Hydrochloride

This activity guides practices to identify how many RACGP active patients (have attended the clinic at least three times in the last 2 years), have a certain number of recorded diagnosis’.

…

This activity guides practices to identify young patients who have been prescribed insulin medication but have no active and coded diagnosis of diabetes recorded in their file.

Identifying uncoded diagnoses for data cleansing activity (Disability)

Identifying number of patients with an ordered Chlamydia test

Identifying patients due for a subsequent dose of an Immunisation

Identifying patients 70 years and over that have not received a Pneumococcal Vaccination

Setting up and linking tips and resources

A starting point for implementing activities and readiness for MyMedicare Program once you have completed the MyMedicare registration

Template for new Practice Managers and new staff

This template is for your practice to be able to provide a comprehensive source of information for new staff as part of their induction.

Checklist to ensure all tasks are completed when a GP leaves the clinic

Uploading the JSON file for POLAR – Ensuring practices can participate in the Practice Incentives Program

POLAR JSON File for PIP-QI – Ensuring practices can participate in the Practice Incentives Program

Recorded Series 1 session 5 of Project ECHO Reproductive Health

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers (HI) service.

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers (HI) service.

To continue using all online Medicare services, organisations need to ensure they are using a NASH SHA-2 certificate to connect to the Healthcare Identifiers service.

Polar Walkthrough, Palliative Care

Polar Walkthrough, Palliative Care

Polar Walkthrough, Palliative Care

Intellectual disability, SPIDAH, Patient profile template

Intellectual disability, SPIDAH, Patient profile template

Intellectual disability, Quick reference template

Intellectual disability, SPIDAH, template

PDSA Improve the use of medication through utilising DMMR Item Number …

PDSA Review of Alcohol status of patients 15+ …

PDSA Increase …

PDSA Improve demographic data for Digital Health …

PDSA Increasing rates of patients over 65 years with Flu …

PDSA Increasing rates of COPD patients with Flu …

Identify patients based on the number of chronic co-morbidities they have with Polar data extraction

Polar walkthrough, Palliative Care

Improving patient records on alcohol status and consumption

A Plan DO Study Act template for practices wishing to undertake quality improvement in Advance Care Plans

Guide for reception non clinical staff to assess emergencies

Quality improvement change ideas for accreditation in your practice.

A factsheet on the common non-conformities found in general practices undertaking accreditation.

A visual guide to assist staff to understand the content of the Patient Profile form

A template for learning and recording details to support and communicate with a patient who has an Intellectual Disability.

Assist primary care providers, namely General Practices to increase number of health assessments provided to refugees and asylum seekers. Support ongoing health requirements of this patient population.

A swim lane chart for general practices’ roles and responsibilities in demonstrating availability of or access to multilingual resources in relevant languages.

Fact sheet for practices utilising POLAR for PIP QI

A brochure with key information for general practices on the POLAR data extraction tool

PDSA specifically for a recall and reminder system for First Nations Peoples to access COVID-19 booster vaccinations.

A quality improvement infographic to support activities for Heart Disease.

This guide is to assist you in increasing the recording of Blood Pressure in patients with Diabetes. Using the various tools and resources in this guide is one part of gaining success in this QI activity, our team of Practice Facilitators are here to support your clinic preparation, implementation, and evaluation of the activity.

Template to record and track the QI activities in the practice

Quality Improvement – Ideas for changes for implementation

The IAR Tool for Mental Health is available to General Practitioners and clinicians to help identify appropriate level of care for a patient seeking mental health care

As a membership organisation, WVPHN strives to support, foster development in and advocate for primary health services and professionals throughout our region.

What is Telehealth? and Getting Started Factsheet

Implementing My Health Record into the practice, uploading Shared Health Summaries and Event Summaries will ensure health providers have access to important clinical information.  Guide for practice nurses.

Electronic Prescriptions – What can I do to prepare my practice?

PDSA Increase Online Appointment bookings

PDSA Increasing number of telehealth care planning appointments

PDSA Improve asthma diagnosis and cycle of care plans worksheet

This template outlines a range of information that your practice may wish to include in a position description for a Practice Manager.

This template outlines a range of information that your practice may wish to include in a position description for a Nurse Practitioner.

This template outlines a range of information that your practice may wish to include in a position description for a Medical Receptionist.

This checklist aims to assist by providing some important prompts, however, it is recommended that you personalise and tailor it to your practice needs.

Focus area – Data Quality

PDSA Cervical Screening worksheet

Being prepared for the arrival of a new GP will not only provide a smooth transition for your staff and patients, it will also encourage locums or registrars to return to your practice for future placements.

A Victorian Government initiative. In Western Victoria, WVPHN is contracted to support the establishment of GPs and practice nurses in school-based clinics.

General practitioners can offer additional help to patients with chronic conditions through care planning. GPs can prepare a GP Management Plan and Team Care Arrangements, if they determine a patient would benefit from coordinated support. 

Whether building a practice from the ground up, renovating an existing building or taking over an active general practice, you may need to seek building permission, planning or development approval from local government or council.